shopVOX User Types

Tyler MacDonald Updated by Tyler MacDonald

Understanding User Types in shopVOX

In shopVOX, there are three types of users: Full Users, Mobile Users, and Schedule Users. Each type has unique benefits and functionalities. Here’s a detailed explanation of each user type and how logging into shopVOX works.

Full Users

Full Users, also known as Paid Users, cost $39 per month. They have access to shopVOX Pro and are typically owners, administrative staff, sales reps, and managers. Each Full User has a unique username and password, providing either full or limited access to shopVOX data.

Important Note: Unlike other systems that count concurrent users, shopVOX assigns one username and password per user subscription. This means one user cannot be logged in on multiple devices simultaneously.

Typical Tasks for Full Users:

  • Creating customers
  • Generating quotes and orders
  • Creating and sending invoices
  • Tracking sales leads

Your Pro subscription includes one Full User in the base price. Additional Full Users cost $39 each per month.

Pro Tip: Adding a user increases your monthly subscription by $39 for each Full User.

Logging In as a Full User

Employees can share a username and password, but only one device can be logged in at a time. If a second login occurs, the first user will be logged out. For example, if "User@fakesignprint.com" is logged in on computer A and another employee logs in with the same credentials on computer B, the first login will be terminated.

Note: Full Users automatically have access to the mobile app at no additional charge.

Mobile Users

Mobile Users are priced at $19 per month and are designed for key production employees to track their responsibilities and production status. Each Mobile User has a unique login, providing access to jobs on the Job Board and assigned tasks.

Logging In as a Mobile User:

Mobile Users log in through the shopVOX Go! app. Once logged in, they will maintain access unless they need to re-enter their credentials after an app update.

Schedule Users

Schedule Users, also known as Free Users, are included at no cost but are available only with shopVOX Pro subscriptions. These users do not have login credentials and cannot access data directly. They can be assigned to workflow steps and are typically production staff.

Cost Efficiency: By purchasing one Full User subscription for the production floor and assigning production staff as Schedule Users, you can save costs. Production staff can access the full account to view job assignments on the Job Board.

Summary

Each user type in shopVOX serves a specific purpose, ensuring efficient management and access control based on roles and responsibilities. Full Users have comprehensive access, Mobile Users focus on production tasks, and Schedule Users streamline workflow assignments without additional costs.

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