Sales Leads - Sample Pipeline Setup

Tyler MacDonald Updated by Tyler MacDonald

Creating or Editing a Sales Lead Pipeline

Establishing a Sales Lead Pipeline is a straightforward process.

Navigate to the settings menu and select "Sales Leads." From there, you can easily set up and customize your pipeline to align with your specific sales workflow.

  1. Click the "+Add New Pipeline" or the blue pencil to edit the "Sales Pipeline"
  2. Here you can see the Sales Pipeline

Sales Lead Pipeline Overview

Below is a sample illustrating how a Sales Lead progresses through various stages, offering a clear understanding of the pipeline process. Customize this pipeline to align with your unique sales workflow, maximizing the efficiency of your team.

To access Sales Leads, go to the top menu and select the Sales Leads Icon

Assigned

This stage indicates that the Lead has been assigned to a Sales Rep, who commences follow-up activities. The Sales Rep accesses customer details in the Details tab, ensuring effective communication. After establishing contact and gathering necessary information, the Lead progresses to the "Contacted" stage. Regular note-taking is encouraged for team transparency.

Contacted

Upon successful contact and information gathering, the Lead is ready for quoting. The Sales Rep may either prepare a Quote themselves or assign the task to an Estimator. Once quoted, the Lead moves to the "Quoted" stage, awaiting customer response.

Rough Estimate

The goal of preparing a rough estimate is to provide the customer with an approximate cost projection for their project. It allows the Sales Rep to give the client a broad understanding of the potential investment involved, helping them make informed decisions about moving forward with the project.

During this phase, the Sales Rep may use historical data, pricing models, and industry knowledge to arrive at an initial cost estimate. It's important to emphasize that the rough estimate is not a final quote but serves as a valuable tool for both the Sales Rep and the customer to gauge the feasibility and affordability of the proposed project.

Following the rough estimate, the Lead proceeds to the "Preparing Quote" stage. Here, the Sales Rep fine-tunes the details and prepares a comprehensive quote for the potential client.

Preparing Quote

With the completion of the rough estimate, the next crucial step for the Sales Representative is to prepare the actual quote. This phase involves a meticulous detailing of the project's specific requirements, incorporating all the nuances discussed during the initial contact and rough estimate stages.

Unlike the rough estimate, which provides a preliminary cost projection, the quote is a comprehensive document outlining the specific services, materials, labor, and associated costs tailored to the customer's needs. The Sales Rep dedicates focused attention to ensuring accuracy and completeness in the quote, reflecting a commitment to transparency and professionalism.

It's important to note that the time required for this process can vary and may take several days, depending on the complexity of the customer's requirements. This timeframe allows the Sales Rep to conduct in-depth research, collaborate with relevant teams or departments, and gather any additional details necessary for a thorough and accurate quote.

During this period, effective communication with the customer is paramount. The Sales Rep may provide updates on the progress of the quote preparation, clarify any queries, and ensure alignment with the customer's expectations. This collaborative approach fosters a positive customer experience and enhances the likelihood of a successful transaction.

Ultimately, the detailed quote serves as a formal proposal, presenting the customer with a clear breakdown of costs and deliverables. It empowers the customer to make informed decisions and sets the stage for potential project collaboration.

Following the rough estimate, the Lead proceeds to the "Quoted" stage. Here, the Sales Rep fine-tunes the details and prepares a comprehensive quote for the potential client.

Quoted

The final stage in the sales process signifies that the Quote has been sent to the customer. It is crucial for the Sales Rep to follow up until a response is received. If the Quote is accepted, the Lead transforms into a Sales Order, marked as "WON." If declined, the Quote and Lead should be marked as "LOST" to exit the pipeline.

Pipeline Setup Tips:

  1. Use past tense for clarity in stage names (e.g., "Site Survey Completed").
  2. Align stages with your customers' buying process to optimize relevance.
  3. Keep stages simple; avoid over complicating the pipeline.
  4. Start small and adjust stages later if needed; simplicity enhances usability.

Create your own Pipelines

shopVOX empowers users to create customized pipelines tailored to their unique sales processes. While the flexibility allows for adaptation to specific business needs, it's crucial for users to carefully map out each step in their chosen pipeline. By thoughtfully designing the stages and incorporating clear, well-defined steps, users can optimize the efficiency and effectiveness of their sales workflows within the shopVOX platform. This flexibility, when combined with strategic planning, ensures a seamless and tailored experience for managing sales leads.

How did we do?

Managing dates on Quotes, Sales Orders, and Invoices

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