Getting started with shopVOX
Getting started with shopVOX
Your Account
Icons and Interface Tour
Inviting Users to Your Team
Setting Roles for your Team
My Profile + SMTP Settings
Import Customers & Contacts from your Accounting software
Adding Vendors
How do I Update Our Billing Info?
Connecting Your Sage One Accounting to shopVOX
Transaction Numbers Settings
Add your Payment Gateway
Adding Your Own Products
Setup Vendor Catalogs
A Guide to Creating Your First Order
Microsoft Outlook - Two Factor Authentication
Importing and Exporting Customers & Contacts with a spreadsheet
Transactions: New Quote
Notifications: Keep your entire team up to date
Transactions: What are Transactions?
Transactions: New Sales Order
"What's New" Feature: Your Guide to shopVOX Updates
How Do I Cancel My shopVOX Account?
Transactions: New Invoice
Service Job: Streamline Your Workflow with shopVOX's New Service Job Feature
How to Create a Quote
shopVOX's History Tracking for Quotes, Sales Orders, Invoices, and Jobs
Save Time with Emailed Document Templates
shopVOX Express vs. Pro. Explaining the differences in Workflow
Optimizing Quotation Efficiency: Unlocking the Power of Multiple Quantities with shopVOX
Workflows - Quick Overview Express VS Pro
Global Search in shopVOX
Sales
Managing Customer and Leads
Sales Order States
Customer Alerts & Flags
Reports
Merge Customers
Adding new Contacts to Existing Customers
Customer Contacts: Setting Primary and Billing Contacts
Managing dates on Quotes, Sales Orders, and Invoices
Sales Leads - Sample Pipeline Setup
Quote States
Sales Leads on Business Intelligence Dashboard
Products & Pricing
Basic Pricing concepts
Advanced Pricing concepts
A Comprehensive Guide to Ternary Operations in shopVOX
Product Templates - How to Turn on a Product Template
Unlocking Efficiency: Harnessing System Variables and References to Create a Click Charge
Undertanding Sell/Buy Ratio in shopVOX
Product Templates - Custom Formula Logic
Custom Logic in shopVOX: Evaluating Multiple Boolean Modifiers
Mastering the Use of &&, ||, and === in Ternary Operations
Products: Utilizing the "Reference" Field to Combine two References into one Click Charge
Apparel Decoration
How to Price Color Changes
How to Price Promotional Products
How to Price Digitizing
How to Price Direct To Garment Printing
How to Price Color Matches
Integrated SAGE Promo ( promotional catalog )
Golden Products
Managing Your Product Catalog with shopVOX
Workflow Stages and Templates Explained
Product Pricing - Round to 2 or 4 Decimal places
Setting Up Machine Rates in shopVOX: A Comprehensive Guide
Products: Grid Pricing Example
Product Templates - Using System Formulas - Adding a Double Sided check box
Materials Management in shopVOX: A Comprehensive Guide
Product Templates - User Created Formulas
Setting Up Labor Rates in shopVOX: A Simple Guide
Product Pricing: Material Wastage Calculator
Product Templates - Using System Formulas
Product Templates - User Created Formulas - Adding a Double side check box
How to Publish Products in shopVOX
Product Features - Custom Fields
Product Pricing : Cost Plus
Product Templates & Formulas Explained
Increasing Product Prices by a Percentage in shopVOX - PBase
Production Management
Uploading and Sending Proofs for Approval
Using a TV for your Job Board
Creating Your Own Custom Job Views
Accounting and Reporting
QuickBooks Online
Xero
Connecting to your Accounting Software
Sales Commissions
Streamline In-Store Payments with USB Credit Card Swipers in shopVOX
Avalara AvaTax - Sales tax setup guide
Differences between USA QuickBooks Online and Non-USA QuickBooks Online
How to create Partial Invoices
Setting Up Your Account
Accounting
How are Users Billed?
Five challenges to consider when setting up your Account
shopVOX Work Flow - The Big Picture
Leveraging External IP Addresses for Security
Hide or Show Quotes & Sales Orders, Ordered Quotes, and Invoiced Quotes and Sales Orders
Add Your Logo and Company Info
How to add Additional Charges to your Quotes, Sales Orders and Invoices
Terms and Conditions
Document's and PDF Settings
Group and Describe Jobs with Tags
How to Change Password
Forms: Customizing Forms in shopVOX
Common Questions About Users
Flagging a user as a "Sales Rep"
Automation & Integrations
Shipping
APIs
How does an API work?
What is JSON?
I'm having an issue with the shopVOX APIs. Who do I contact?
Does shopVOX do custom development?
shopVOX API
What is an API?
Does shopVOX integrate with Salesforce?
How do I build my own custom integration?
Setting up Mailchimp Integration in shopVOX
Does shopVOX integrate with Microsoft Project?
API and Webhooks integration feature
shopVOX Go! App
Automation - Scheduled Actions
What are some popular advantages when using Zapier?
FAQs
shopVOX specific terms
Common questions
How to increase Database size ?
Opening PDFs directly in your browser
Empowering Project Managers in the Proofing Process: A Guide to Workflow Enhancement with shopVOX
Hex Color file to match PMS color chart
How do I disabled user?
What is the Admin checkbox for when creating a new user?
Invoicing - Enhancing Customer Engagement: Tracking Invoice Views with shopVOX Pro
Where do jobs "fit" in the order process in ShopVOX?
Why can't I print the PDF documents directly, instead of downloading?
How can I send a quote and a proof together in one email to my customer?
Errors and Troubleshooting
How to clear history from Chrome browser?
When I convert a quote to a work order, does the name of the order and the line item description carry forward or do I have to rewrite?
How to optimize your browser for shopVOX
Streamlining Proof Attachment to New Sales Orders for Enhanced Efficiency
Setting Up Minimum Order Amounts in shopVOX
What is our IP address for the mail server ?
Custom PDF in shopVOX
Quoting and Order Management
Adding/Updating Customers and Contacts
Purchase Orders - How to Add Materials and Products to a Purchase Order in shopVOX PRO for the Inventory Add-on
Stay Organized with Notes, Tasks, and Assets
Roll-Up Line Items to Combine Pricing
Purchasing and Receiving Blank Garments
Creating Your Own Custom Views
How to Issue Refunds and Credit Memos
Add Ons
eCommerce
Ecommerce - Web Store
Ecommerce: Creating Discount Codes
Ecommerce - Steps to setup custom URL for paid cPortal
Webstore & Shopping Cart Examples from shopVOX Users
Setting up a Shopping Cart to sell online - Changing the URL
Ecommerce - cPortal - White Label Setup
Ecommerce - cPortal
Ecommerce - Overview
Ecommerce - Shopping Cart
Inventory
Divisions
Vehicle Wrap
Amazon S3 Storage
- All Categories
- Getting started with shopVOX
- Notifications: Keep your entire team up to date
Notifications: Keep your entire team up to date
Updated
by Tyler MacDonald
Configure Notifications for Enhanced Communication in shopVOX
In shopVOX, you have the ability to configure Notifications, a valuable feature that keeps individuals or designated groups informed about specific events taking place within the system. Whether you aim to keep your entire team updated or selectively notify a few key individuals, the flexibility of enabling or disabling Notifications allows you to customize this functionality to align with the specific needs of your shop.
With shopVOX Notifications, you can:
1. Stay Informed: Receive timely alerts about important events occurring within the system, ensuring you are kept up-to-date with relevant information.
2. Customize Recipients: Choose whether Notifications are sent to the entire team or only specific individuals or groups, ensuring that the right people receive the necessary updates.
3. Tailor Notification Settings: Adjust the Notification settings according to your shop's unique requirements, enabling you to optimize communication and streamline workflow processes.
By leveraging the Notification feature in shopVOX, you can enhance communication, foster collaboration, and ensure that key events and updates are promptly shared with the relevant stakeholders.
Experience the power of Notifications in shopVOX and elevate your communication efficiency within the system.
Choose "Settings" from the top toolbar
![](https://files.helpdocs.io/2vohp0m02q/articles/0ex5hhral8/1649873368826/image.png)
Select "Notifications" from the sidebar
![](https://files.helpdocs.io/2vohp0m02q/articles/0ex5hhral8/1649873485388/image.png)
The Notifications screen will provide many events that you can customize.
Let's walk through one example to demonstrate. All other Notifications will work in the same way
![](https://files.helpdocs.io/2vohp0m02q/articles/0ex5hhral8/1649875010621/image.png)
"Transactions" is the first event
- Note Created: Turn the button on, to be notified when a Note is created in a Transaction
- Notify: Select who you want to be notified when a Note is created in a Transaction
- Email: Select Email, if you want to be notified about the Transaction in an email
- In-App: Select In-App, if you want to be notified about the Transaction with a pop-up notification in the shopVOX app
Let's see this configured:
![](https://files.helpdocs.io/2vohp0m02q/articles/0ex5hhral8/1649875592838/image.png)
- Note Created: The button is on, a notification will go out
- Notify: The Sales Rep, is the one who will get the notification
- Email: There is no email to be sent
- In-App: In-App, was selected, so the notification will be within shopVOX
The basic Notification logic can be applied to all your Events. Below is a list you can configure.
- Transactions
- Quotes
- Sales Orders
- Invoices
- Purchase Orders
- Payments
- Credit Memos
- Jobs
- Tasks
FAQs
How do I stop my email inbox from receiving tons of notifications?
It's time to review your notifications and trim some of them down a bit. You'll start to tune out everything if you receive 100 notifications in a day.
We load some defaults for each new account. Those are a good starting point - but don't be afraid to experiment a little.
I'm not receiving any notifications - how can I fix this?
This is most likely because your notifications may not be set up correctly. Check the first column, "Notify". Without this box checked - zero (none, nada, zilch) notifications will be sent for that event.
How can I send automatic notifications to my clients when pre-production is completed? when the job is completed?
Currently, we don't have a way to automatically update your clients on job status via email.
![](https://files.helpdocs.io/es28aso88j/articles/cad5vf8eed/1649951545627/0.png)