Setting up the Team's Users in shopVOX Pro

Crystal Richard Updated by Crystal Richard

Learn how to navigate the ShopVOX dashboard to update new user accounts with the proper email addresses and how to manage shopVOX account verifications and set the new passwords. This guide provides a clear walkthrough for handling email verifications and updating security credentials efficiently.

Related Video Link: Setting up the Team's Users in shopVOX Pro

  1. Log into shopVOX. The main MyVOX dashboard opens automatically.
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  1. Open shopVOX Settings.
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  1. Select Team settings or use the suggestion box for "Invite Team Members" at the top right of the screen under Suggestions.
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  1. Open the user account by clicking directly on the name or in this case "User 1".
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  1. Click the blue text "Change Email".
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  1. Enter your current login password for shopVOX.
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  1. Remove your email as most browsers will autoload your login email since you are on a shopVOX page.
    *This is not the correct email*

    Then enter the new correct email address.
    Then click the green "Send Verification Link" button.
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  1. See the pending email address change popup to indicate the verification link has been sent to the new email.

    You will also receive an email alerting you of this email change.
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Verify the New Email

  1. The email-change notification email will be sent to the first email address.
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  1. Open the new-email verification message sent to the new email to verify the new user email.
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  1. Click the blue "Verify my email" text link.
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  1. Click the blue "Yes, Change Email" button.
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  1. Click "Go to App" which confirms that the email address is verified.
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  1. The shopVOX screen will autoload for you.

    IMPORTANT ** Please continue to the next steps to set a password for future logins. The link in the email was a one time use link. **
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Reset the Password for Future Login Sessions

  1. Click "Sign out" under the My Profile Icon.
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  1. Enter your email. Click "Forgot your password?".
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  1. Click Reset Password.
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  1. Switch back to your inbox.
  2. Open the password-reset email.
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  1. Click the link to reset your password.
  2. Enter the new password.
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  1. Click "Set New Password".
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  1. Return to the sign-in page. Sign in with your user email and password to confirm it has been successfully updated.

    The password is now set.
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