Charging a Program Fee - shopVOX Pro

Crystal Richard Updated by Crystal Richard

To help businesses offset the cost of processing fees, shopVOX offers the ability to automatically apply a surcharge when customers pay using a credit card. This feature gives you the flexibility to specify a percentage fee for each credit card type you accept, ensuring you can recover transaction costs directly at the time of payment.

Whether you use Visa, MasterCard, or another credit card provider, shopVOX lets you configure individual surcharge rates. Once set up, the fee is automatically added to the total amount when a credit card payment is processed through your connected payment gateway.

Step 1: Enable Program Fees in Settings

  1. Navigate to:
    Settings
    Transactions
  2. Check the box labeled:
    "Program Fee"
  3. Once enabled, the system will display a "Program Fee" field when setting up or editing payment methods.

Step 2: Configure the Program Fee per Credit Card Type

  1. Go to:
    Settings > Accounting > Payment Methods
  2. Select an existing credit card method or create a new one using the Credit Card type.
  3. You will now see a new field labeled:
    "Program Fee (%)"
  4. Enter the percentage surcharge you want to apply for that card type (e.g., 3.5 for a 3.5% fee).
  5. Save your changes.
  6. Scroll down from the Payment Method section to the Chart of Account Mapping section.
    (Navigate to the Accounting settings, by visiting Settings > Accounting> Chart of Account Mapping. Be sure to map the correct Chart of Account to the new field titled "Program Fee Charges")
Repeat this step for each credit card type you'd like to assign a different surcharge to.

To ensure everything is working correctly:

  • Make an invoice with a line item as an example
  • And Email it to yourself from shopVOX
    Ensure you have "Include Link for Payment"
  • Check your Email
  • Click on the "You can make payment here"
  • You will see the New Payment screen
  • Select Credit Card for the Payment Method and complete transaction.
You can update the program fee percentage in shopVOX at any time. When a customer clicks the payment link, the most current percentage set in the field will be applied to their total.

If you are concerned that customers won't understand the program fee, consider adding a note to your Terms & Conditions.

This option can be found under Settings, and then the Document tab.

Conclusion

By enabling and configuring program fees in shopVOX, you can easily recoup processing costs and maintain your profit margins. This flexible feature allows you to apply specific percentage charges based on the card type used, and it integrates directly with your payment gateway for seamless transaction handling.

If you have any questions or need help setting this up, our support team is happy to assist!

How did we do?

Common QB Questions - shopVOX Pro

Differences between USA QuickBooks Online and Non-USA QuickBooks Online - shopVOX Pro

Contact